Products & shade matching
How do I choose the right brow shade?
Start with your hair color and natural brow color, then compare undertone, depth, and the amount of contrast you want.
Check the result in natural light rather than choosing by the shade name alone. If you are unsure, explore our Shade Intelligence guidance or contact us for help.
How do I pick a lip liner shade?
Choose based on your natural lip tone, undertone, and the finish you want.
A closer match gives softer everyday definition, while a deeper, warmer, or cooler liner creates more visible contrast. Use the product swatches and natural-light references available on the product page when choosing your shade.
What is the difference between the brow tools?
FILL — Micro Brow Pencil: soft, diffused filling for larger sparse areas and everyday definition.
FLICK — Micro Precision Brow Pen: fine, separate hair-like strokes for small gaps at the brow head, arch, or tail.
FEATHER — 4-Prong Brow Pen: quicker grouped texture across a visible sparse area while keeping skin visible between the marks.
SHAPE — 2-in-1 Brow Pomade Pen: more defined shape and color with softened edges.
Not sure which one fits what you want to do? Find your brow tool or compare the brow tools.
Using your tools
How long does the makeup last?
Wear can vary by formula, skin, application, and environment.
Check the individual product page for any product-specific wear information rather than applying one wear-time claim to the entire range.
Are the products waterproof or sweat-proof?
Performance varies by product.
Check the individual product page for any verified water-, transfer-, or sweat-resistance information. We do not apply one blanket performance claim across every formula.
Any tips for beginners?
Start with less product than you think you need. Work only through the visible gap, use short, light strokes, then brush through before adding more.
If you want soft, buildable brow definition, FILL is an easy place to start.
Ingredients & product information
Where can I find ingredient or product-standard information?
Use the information published on the individual product page or contact us at hello@yeseyedobeauty.com.
We only apply formula, certification, testing, or performance claims when they are documented for the specific product.
What if I have sensitive skin or eyes?
Cosmetic sensitivity varies from person to person. Review the product information before use and discontinue use if irritation occurs.
If you have questions about a specific product before ordering, contact us at hello@yeseyedobeauty.com.
Shipping
How much is shipping and how long does it take?
We currently ship to addresses within the United States.
Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays. Most orders are estimated to arrive within 8–15 business days after processing.
Standard shipping is free on U.S. orders over $35. Orders below the free-shipping threshold are charged the shipping rate shown at checkout.
Delivery estimates may be affected by carrier delays, severe weather, holidays, address issues, or other circumstances outside our control.
For full details, see our Shipping Policy.
Do you ship internationally?
Not at this time. We currently ship to addresses within the United States.
Returns & refunds
What is your return policy?
You have 30 days from delivery to request a return.
For change-of-mind returns, items must be unused, unopened, and in their original packaging with proof of purchase. Customers are responsible for change-of-mind return shipping, and we do not charge a restocking fee.
Opened or used cosmetics are not eligible for a change-of-mind return.
Return eligibility is governed by our current Refund Policy.
My shade is not right. What should I do?
Contact hello@yeseyedobeauty.com within the return window and we will review the available options with you.
The current Refund Policy controls return eligibility.
My order arrived damaged, defective, or wrong. What should I do?
Contact hello@yeseyedobeauty.com within 30 days of delivery with your order number and a clear photo of the issue.
Approved damaged, defective, or wrong-item claims will be resolved with a free replacement or full refund without requiring the item to be returned.
Orders & contact
Can I change or cancel my order?
Contact us as soon as possible at hello@yeseyedobeauty.com.
If the order has not entered fulfillment, we will do our best to update or cancel it. Changes cannot be guaranteed once processing or fulfillment has started.
What payment methods do you accept?
The payment methods currently available for your order are shown at Shopify checkout.
Still have a question?
Contact us at hello@yeseyedobeauty.com.
If your question is about an existing order, please include your order number and the email address used at checkout so we can help you more quickly.