Refund policy

Returns & Refunds

We want you to love your YESEYEDO products. If something isn't right, we're here to help.

Return window

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, unopened, and in their original packaging, with proof of purchase.

For hygiene and safety reasons, we're unable to accept returns on opened or used cosmetics unless the item arrived damaged or defective (see below). We also can't accept returns on final sale items or gift cards.

We don't charge any restocking fees. For change-of-mind returns, customers are responsible for return shipping costs.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 30 days of delivery at support@yeseyedobeauty.com with your order number and a photo of the issue. We'll make it right with a free replacement or full refund — and you won't need to send the item back.

How to start a return

Email us at support@yeseyedobeauty.com with your order number and the reason for your return. We'll review your request and send you instructions. Please don't send items back before contacting us.

Refunds

Once your return is received and inspected (or your damaged/defective claim is approved), we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Please note it may take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at support@yeseyedobeauty.com.

Questions?

We're happy to help — reach us anytime at support@yeseyedobeauty.com.