Thank you for shopping with YES.EYE DO. Below is what to expect from the moment you place your order through delivery.
Order processing
Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.
Orders placed on weekends or holidays will begin processing on the next business day. Once your order ships, we’ll send you a shipping confirmation email with tracking information.
Delivery times
We currently ship to addresses within the United States.
Most orders are estimated to arrive within 8–15 business days after processing.
Delivery times are estimates and may vary depending on the item, destination, carrier delays, severe weather, holidays, address issues, or other circumstances outside our control.
Shipping rates
Shipping charges are calculated automatically at checkout and shown before you complete your purchase.
We offer free standard shipping on U.S. orders over $35. Orders below the free-shipping threshold are charged the shipping rate shown at checkout.
Tracking your order
Once your order ships, you’ll receive a tracking number by email.
Please allow up to 1–2 business days after dispatch for tracking information to begin updating. In some cases, a carrier may receive the shipment before its tracking system shows the first scan.
Taxes
Any applicable sales taxes are calculated at checkout based on your order and delivery address.
Incorrect or incomplete addresses
Please review your shipping address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible at contact@yeseyedo.cn. We’ll do our best to update the address before the order ships, but changes cannot be guaranteed once fulfillment has started.
If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be sent again.
Delayed or missing packages
Tracking can occasionally pause between carrier scans.
If your tracking has not updated for 10 business days, or if your package appears to be lost, please contact us at contact@yeseyedo.cn.
Please include your order number and the email address used at checkout so we can review the shipment more quickly.
Need help?
If you have a question about your order, shipping, or tracking, contact us at contact@yeseyedo.cn.